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1
Introduction
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Intro, What You Will Learn, How to Succeed in the Course
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Technical Information on Presentations
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Course notebook, PDF version
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Course notebook, Word version
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PREVIEW VERSION of Course notebook
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2
Case Study: Writing to a Customer
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Case Study: Writing to a Customer
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Case Study: Writer-to-Reader Checklist Part 1
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Case Study: Writer-to-Reader Checklist Part 2
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First Draft and Final Draft: Answering Reader Questions
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3
Applying the Writer-to-Reader Checklist to Your Writing
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Writer-to-Reader Checklist Template
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Applying the Writer-to-Reader Checklist to Your Writing
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4
Examples of Business Writing
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Examples to Learn From
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5
Best Practices for Email Etiquette and Efficiency
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Email Best Practices Part 1
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Email Best Practices Part 2
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6
12-Point Editing Checklist
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Your Planning and Editing Checklist
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Editing Checklist Point 1: State Your Purpose
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Editing Checklist Points 2 & 3: Ask for Action, Make It Easy
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Editing Checklist Points 4 & 5: Answer Reader Questions
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Editing Checklist Point 6: Format for Easy Retrieval
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Editing Checklist Point 7: Use Clear Language
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Editing Checklist Point 8: Communicate in Clear Sentences
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Editing Checklist Point 9: Eliminate Extra Words
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Editing Checklist Point 9 Exercise: Cut Through Thick Writing
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Editing Checklist Point 10: Use Active Verbs Primarily
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Editing Checklist Point 10: Practice Making Passive Verbs Active
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Editing Checklist Point 11: Use Positive Language
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Editing Checklist Point 12: Use Correct Grammar, Punctuation, and Spelling
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Test on Errors in Grammar, Punctuation, and Usage
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7
Course Wrap-Up
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Course Wrap-up and Next Steps to Mastery
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Your Evaluation of Business Writing Tune-Up--Please Complete
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8
Writing Practice Assignments
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Assignment 1: The Letter of Agreement
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Assignment 2: The Customer Communication
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Assignment 3: Meeting Notes
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Sample Solution: The Letter of Agreement
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Sample Solution: The Customer Communication
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Sample Solution: Meeting Notes
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9
Course Presentation Slides
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292 Course Presentation Slides
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10
Resource Articles
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12 Techniques for Concise Writing
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Use Positive Power
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How to Change Your Writing Style
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FAQs on the Rules of Business Writing
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10 Punctuation Doubts--Cleared Up
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