Course Curriculum

  • 1

    Introduction

  • 2

    Case Study: Writing to a Customer

  • 3

    Applying the Writer-to-Reader Checklist to Your Writing

    • Writer-to-Reader Checklist Template

    • Applying the Writer-to-Reader Checklist to Your Writing
  • 4

    Examples of Business Writing

    • Examples to Learn From
  • 5

    Best Practices for Email Etiquette and Efficiency

    • Email Best Practices Part 1

    • Email Best Practices Part 2
  • 6

    12-Point Editing Checklist

    • Your Planning and Editing Checklist

    • Editing Checklist Point 1: State Your Purpose

    • Editing Checklist Points 2 & 3: Ask for Action, Make It Easy

    • Editing Checklist Points 4 & 5: Answer Reader Questions

    • Editing Checklist Point 6: Format for Easy Retrieval

    • Editing Checklist Point 7: Use Clear Language

    • Editing Checklist Point 8: Communicate in Clear Sentences

    • Editing Checklist Point 9: Eliminate Extra Words

    • Editing Checklist Point 9 Exercise: Cut Through Thick Writing

    • Editing Checklist Point 10: Use Active Verbs Primarily

    • Editing Checklist Point 10: Practice Making Passive Verbs Active

    • Editing Checklist Point 11: Use Positive Language

    • Editing Checklist Point 12: Use Correct Grammar, Punctuation, and Spelling

    • Test on Errors in Grammar, Punctuation, and Usage
  • 7

    Course Wrap-Up

    • Course Wrap-up and Next Steps to Mastery

    • Your Evaluation of Business Writing Tune-Up--Please Complete
  • 8

    Writing Practice Assignments

    • Assignment 1: The Letter of Agreement

    • Assignment 2: The Customer Communication

    • Assignment 3: Meeting Notes

    • Sample Solution: The Letter of Agreement

    • Sample Solution: The Customer Communication

    • Sample Solution: Meeting Notes
  • 9

    Course Presentation Slides

    • 292 Course Presentation Slides
  • 10

    Resource Articles

About the instructor

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